How it works
From first enquiry to ongoing delivery, the process runs in six stages. At every stage you know what happens next and what you'll have in hand.
- 1
Stage 1. Enquiry
You submit the quote form or call us. We confirm your site details: the type of facility, its size, how often it needs servicing. Then we book a time to visit. We never quote a site we haven't seen.
What you receive: a call from us to book your walkthrough.
- 2
Stage 2. Site walkthrough
We inspect your site with you, room by room. We capture what needs cleaning and how often. We also record the practical stuff that makes a contract run: access and alarms, security procedures, where equipment goes, waste arrangements, and any special surfaces or sensitive areas.
What you receive: a written site record that feeds your scope.
- 3
Stage 3. Scope and quote
You get a written scope of works. It lists every area, task, frequency, inclusion and exclusion for your site. The quote is built from that scope. You review it, ask questions, and adjust before you sign. The scope becomes the reference point for the whole contract.
What you receive: a written scope of works and a quote.
- 4
Stage 4. Mobilisation
We match an approved provider to your site. Keys, access cards, alarm codes and site requirements are handed over and recorded. Schedules are confirmed. Service starts. A mobilisation audit follows soon after to check delivery matches your scope.
What you receive: a confirmed schedule and your contract manager's direct number.
- 5
Stage 5. Ongoing delivery and auditing
Services run to schedule. Scheduled and random audits check delivery against the written scope. Service reports tell you what was done and what was found. When your needs change, variations follow a defined process and the scope updates in writing.
What you receive: service reports and audit outcomes across the contract.
- 6
Stage 6. Reviews and continuity
We review performance across the life of the contract. The scope adjusts as your site changes. If the provider on your site ever changes, we manage the transition. Your service, scope, pricing and contact stay the same.
What you receive: a contract that keeps running the same way, whoever holds the mop.
Across your contract you always get one contact, a written scope, and a clear escalation path.
Get a quote for your site.
Tell us about your site and we'll book a walkthrough.