Question 1

How does quoting work?

Accepted Answer

Walkthrough first. We inspect your site with you, capture the scope room by room, then send you a written scope of works with a quote built from it. We never quote a site we haven't seen.

Question 2

Who performs the cleaning?

Accepted Answer

Approved independent providers do the work. These are established businesses we vet before we engage them. Tradevero holds your contract, runs quality, and stays your single point of contact.

Question 3

What areas do you cover?

Accepted Answer

Tradevero is an Australian company. Tell us where your sites are in the quote form and we'll confirm coverage for your locations.

Question 4

What happens at the site walkthrough?

Accepted Answer

A room-by-room inspection with you. We capture what needs cleaning and how often. We also record access, security, alarms, equipment storage, waste arrangements, and any special surfaces or sensitive areas.

Question 5

How is pricing worked out?

Accepted Answer

From the written scope. Your site's size, the tasks, the frequencies, and the practical access details. No generic rate card. The quote follows the walkthrough.

Question 6

Can you handle multiple sites?

Accepted Answer

Yes. One contract manager, one scope format, and consistent reporting across every one of your sites.

Question 7

What if something isn't done right?

Accepted Answer

You raise it with your contract manager. We log it, the provider actions it, and we re-check before we close it out. Repeated issues escalate.

Question 8

How is quality checked?

Accepted Answer

Through the audit programme. A mobilisation audit soon after start, scheduled audits across the contract, and random audits that we don't announce.

Question 9

Can the scope change over time?

Accepted Answer

Yes. Variations follow a defined process and the scope updates in writing. The document always matches the service.

Question 10

Who supplies equipment and consumables?

Accepted Answer

We confirm equipment and consumables arrangements in your scope of works.

Question 11

Is Tradevero insured?

Accepted Answer

Yes. We provide insurance documentation with your proposal.

Question 12

What happens if the provider on my site changes?

Accepted Answer

We manage the transition. Your service, scope, pricing and contact stay the same.

Frequently asked questions

Get a quote for your site.